Resume
From a top Boston hospital to an Ivy League school, I thrive in mission-driven organizations ready to partner with me to transform their communications.
Experience
Yale University,
EMS for Children Program
DIRECTOR OF COMMUNICATIONS
March 2021 - present
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Leads communications across 60 university and state government sites working to improve pediatric emergency care nationwide through quality improvement, education, and advocacy.
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Manages all digital content and strategy (website, email, newsletters, social media) with 150K total annual users, driving an average 30% yearly increase in engagement.
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Launched multiple strategic communications tools, including organization's first editorial calendar, style guide, media report, funnel strategy, and metrics tracker.
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Develops clinician- and public-facing materials ranging from infographics to large-scale manuals.
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Secures and coordinates media placements in national outlets, including The New York Times and CBS Evening News.
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Collaborates with executives on high-priority, sensitive communications from op-eds to staff memos.
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Supported successful advocacy communications during a critical Congressional reauthorization period.
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Implemented first unified brand for 30+ previously distinct programs.
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Develops staff trainings and educational resources on priority communications topics, including plain language.
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Leads monthly national partner meetings, co-facilitates town halls, and supports a biannual 300-person conference.
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Manages a small communications team, including two direct reports and two contractors.
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Established initial communications strategy for sister program, the Pediatric Pandemic Network.
U.S. Pain Foundation
DIRECTOR OF COMMUNICATIONS & EDUCATIONAL PROGRAMS
Feb. 2017 - March 2021
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Assisted CEO with funding proposals, program management, and all executive communications.
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Led content strategy for 12 programs across web, email, and social media with 100K annual users.
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Developed funder and patient consumer materials ranging from annual reports to educational booklets.
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Built strategic communications framework, including style guide, shared calendar, and analytics tracker.
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Launched organization’s first blog, Remedy, and developed a cache of regular contributors.
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Provided editorial consultation and review for the INvisible Project magazine.
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Launched and hosted organization’s first monthly educational webinars, garnering additional funding.
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Implemented surveys and crafted survey reports that garnered media attention and funding.
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Developed creative campaigns and initiatives to support patients, like the “My Pain Plain” tool.
ASSOCIATE DIRECTOR OF STATE ADVOCACY
Feb. 2016 - Feb. 2017
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Co-led two coalitions on health care access issues, including developing materials and meeting with policymakers.
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Presented about key issues at various caucus meetings and other policy-related forums.
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Monitored bills and crafted position statements, testimonies, and action campaigns.
Multiple clients
FREELANCE WRITER & COMMUNICATIONS CONSULTANT
March 2013 - Feb. 2016
University of Michigan Institute for Social Research
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Reviewed academic papers.
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Consulted on development of institutional style guide.
Carnegie Communications
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Wrote feature-length articles for print magazines geared at college and graduate students.
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Developed web content for collegexpress.com.
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Edited marketing emails.
Massachusetts General Hospital Development Office
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Served as communications lead for $1 million internal employee fundraising campaign.
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Wrote web content, email copy, direct mail pieces, etc.
Massachusetts General Hospital Public Affairs
INTERNAL COMMUNICATIONS OFFICER
Feb. 2009 - Feb. 2013
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Editor of weekly, hospital-wide newsletter, with a print circulation of more than 11,000.
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Helped craft messaging (speeches and monthly newsletter) on behalf of hospital president.
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Served as communications liaison for key areas of the hospital, including infection control, blood donation, and community health.
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Served as communications lead for 2013 Joint Commission survey and co-chair of hospital-wide Quality and Safety Communications Committee.
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Designed and developed content for main website and intranet.
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Managed 24/7 media page several weeks each year.
Education
Education
Northeastern University
BACHELOR OF ARTS IN ENGLISH
Sept. 2004-Dec. 2008
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Graduated summa cum laude from the Honors Program.
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Completed two full-time internships in the Massachusetts General Hospital Cancer Center Marketing Department and Cengage Learning’s ESL Publishing Department.
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Served as editor-in-chief of the college literary magazine and vice chair of Student Media Board.
Yale University
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Completed online leadership program with a 3.9 GPA.
WOMEN'S LEADERSHIP PROGRAM CERTIFICATE
Sept. 2023-Dec. 2023
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Web: WordPress, Divi, Wagtail, HTML
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Email marketing: Constant Contact, Mailchimp
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Publishing and design: Canva, InDesign, Photoshop
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Social media: SproutSocial, Hootsuite
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Multimedia: iMovie, Biteable, GotoWebinar, Zoom
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Media monitoring and PR: Cision, Newswire
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Advocacy and policy: CQ Engage, FiscalNote
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Automation: Zapier
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Style guides: AP, AMA, Chicago styles